Billing & Finance

Common Services

Note: We accept HSA/FSA cards, credit/debit cards, and checks (in-person only). All fees are due at the time of service unless otherwise arranged.

Service Type Rate Notes
Comprehensive Intake Screening CALL Ensures appropriate placement; no cost to the client
Comprehensive Diagnostic Assessment CALL Initial evaluation with clinical recommendations
60-Minute Psychotherapy Session CALL Standard full-session rate
45-Minute Psychotherapy Session CALL Often used for follow-up or established client sessions
30-Minute Psychotherapy Session CALL Appropriate for brief check-ins or targeted interventions
Missed Appointment / Late Cancellation CALL Charged if less than 24-hour notice is given
Sliding Fee Discount Program CALL Based on income; ranges from 90%–20% off eligible services

Cancellation Policy

24-hour notice is required for cancellations. Failure to do so will result in a $110 cancellation fee. This ensures availability for others in need of care.

Accepted Insurance Providers

We are in-network with most major plans, including:

·       Blue Cross Blue Shield (excluding Blue Local, Blue Value, Blue Home, Blue Essentials)

·       Aetna

·       Cigna

·       UnitedHealthcare / Optum

·       Medicaid (North Carolina and South Carolina)

·       Medicare

·       Ambetter

·       Tricare (Out-of-network certified; Prime requires PCM referral)

·       Humana

·       Medcost

·       Most Commercial Insurance Plans

·       Most Employee Assistance Programs (EAPs)

If your plan is not listed, call us—we’re happy to verify coverage.

Sliding Fee Discount Program (SFDP)

No one will be denied access to services due to inability to pay. There is a program available based on family size and income.

We provide a Sliding Fee Discount Program for clients whose household income is at or below 200% of the Federal Poverty Guidelines.

Eligibility Requires:

·       Proof of income (tax return, W-2, or 2 pay stubs)

·       Completed SFDP application

·       Reassessment annually or with major financial changes

Family Size 100% FPG ($) 200% FPG ($) Nominal Fee Sliding Discount
1 $15,060 $30,120 $0–$10 90% – 20%
2 $20,440 $40,880 $0–$10 90% – 20%
3 $25,820 $51,640 $0–$10 90% – 20%
4 $31,200 $62,400 $0–$10 90% – 20%
5 $36,580 $73,160 $0–$10 90% – 20%
6 $41,960 $83,920 $0–$10 90% – 20%
7 $47,340 $94,680 $0–$10 90% – 20%
8 $52,720 $105,440 $0–$10 90% – 20%