Privacy Policy

Counseling Wellness & Health, PLLC & The Sprout Center

Effective Date: June 2025

Counseling Wellness & Health, PLLC (“CWH,” “we,” “our,” or “us”), including its programs and service lines such as The Sprout Center, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us, including via SMS/text messaging.

Information We Collect

We may collect the following types of personal information:

• Name

• Phone number

• Email address

• General inquiry or interest information submitted through forms

• Appointment-related or administrative information

• Website usage data (e.g., IP address, browser type, pages visited)

We do not collect sensitive clinical or medical information through SMS.

How We Use Your Information

We use personal information to:

• Respond to inquiries and requests for information

• Provide administrative and customer support

• Send appointment reminders or service-related updates

• Communicate important operational notices

• Improve services and website functionality

How Information Is Shared

We do not sell, rent, or trade your personal information.

Information may be shared only:

• With authorized staff for operational purposes

• With vendors supporting communication systems under confidentiality obligations

• As required by law

SMS consent is not shared with third parties or affiliates.

SMS Communications & Consent

By opting in to receive SMS messages from CWH or The Sprout Center, you consent to receive administrative and service-related text messages.

• Message frequency may vary

• Message and data rates may apply

• SMS consent is not shared with third parties

• SMS messaging should not be used for emergencies or urgent clinical concerns

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Your Rights

You may:

• Request access to or correction of your personal information

• Withdraw consent for communications at any time

• Opt out of SMS by replying STOP

Updates to This Policy

This Privacy Policy may be updated periodically. Revisions will be posted on this page with an updated effective date.

Contact Information

Counseling Wellness & Health, PLLC
Including The Sprout Center
Website: https://www.counselingwellnesshealth.com

SMS Terms & Conditions

Counseling Wellness & Health, PLLC & The Sprout Center

By opting in to receive SMS messages from Counseling Wellness & Health, PLLC or The Sprout Center, you agree to the following terms:

Types of Messages

You may receive SMS messages related to:

• Appointment reminders

• Scheduling or availability updates

• General service information

• Administrative or customer care communications

Message Frequency

Message frequency may vary.

Fees

Message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions

You may opt out at any time by replying:

STOP

Help

For assistance, reply:

HELP
Or visit: https://www.counselingwellnesshealth.com

Privacy

Your participation in SMS messaging is governed by our Privacy Policy.
SMS consent is not shared with third parties.

Changes to SMS Terms

These SMS Terms & Conditions may be updated at any time. Updates will be posted on our website.